By Joy Odor
Nigeria’s push toward a more transparent, technology-driven public service received a fresh data point this week as the Nigerian Communications Commission (NCC) emerged among the top three federal agencies with the strongest website performance in 2025.
The ranking, released by the Bureau of Public Service Reforms (BPSR), placed the telecoms regulator second out of 235 Ministries, Departments and Agencies (MDAs) assessed nationwide trailing only Galaxy Backbone Limited, while the Nigeria Export Promotion Council (NEPC) secured third place.
The recognition adds momentum to what is shaping up to be a strong year for the NCC. Barely three weeks earlier, the Commission had also been named among the top five best-performing federal agencies by the Presidential Enabling Business Environment Council (PEBEC), underscoring consistency in its use of technology to drive service delivery.
According to the BPSR’s 2024/2025 scorecard, the evaluation was far from cosmetic.
Agencies were assessed across 14 rigorous criteria, including compliance with the official .gov.ng domain, website design and structure, relevance of content to statutory mandates, responsiveness across devices, load time, security, accessibility, uptime, usability and interactivity.
The outcome, BPSR officials say, reflects how digital platforms are increasingly becoming a frontline indicator of governance performance.
The ranking was formally announced at the unveiling of the Federal Government’s 2024/2025 Website Performance Scorecard at the Ministry of Finance Auditorium in Abuja on December 22, with the award presentation following a day later at the BPSR headquarters.
Receiving the award on behalf of the NCC’s Executive Vice Chairman, Dr. Aminu Maida, the Executive Commissioner for Technical Services, Abraham Oshadami, described the recognition as both validation and pressure.
“This award is another encouragement for the Commission to be a better public service institution,” Oshadami said, noting that the NCC’s digital investments are deliberately aligned with the Federal Government’s Ease of Doing Business agenda.
According to him, the Commission’s web presence is designed not just to inform, but to actively improve engagement with stakeholders and citizens.
Presenting the awards, BPSR Director-General, Dasuki Arabi, commended the top-ranked agencies for what he described as proactive leadership choices in maintaining world-class, policy-compliant digital platforms.
He explained that the website scorecard is a core metric under Nigeria’s National e-Government Masterplan and a benchmark for assessing how public institutions align with global best practices in transparency, accountability and service delivery.
“The ranking represents a collective effort by federal institutions to be open and accountable in governance,” Arabi said, adding that the initiative has, over the past six years, nudged more agencies toward reform and innovation.
He linked the growing emphasis on digital governance to lessons from the COVID-19 pandemic, which exposed the cost of weak digital systems and accelerated the demand for agile, cost-effective public administration.
“As the engine room of governance, the public service must deploy technology and standardized websites to deliver services efficiently to citizens,” Arabi said.
He disclosed that the ranking process involved weeks of scrutiny by an inter-ministerial jury, followed by a quality assurance review to validate results, an approach designed to strengthen the credibility of the outcome.
For the NCC, the ranking reinforces its reputation as one of the more digitally mature regulators in the federal system.
For the wider public service, it signals a shifting reform metric: in an era of digital-first governance, a government agency’s website is no longer just a notice board, it is a performance statement.
As Nigeria’s Renewed Hope agenda places increasing emphasis on efficiency and transparency, the race for digital credibility among MDAs appears set to intensify.
